Delivery & Order Information – Katherine Swaine
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Delivery & Order Information

How to Order? 


On applicable items, pearl colours, wiring and fastening options may be chosen and selected. To order items shown on this website select your option requirements and click the ‘Add to Cart’ button on a product page. To view your basket, click on the ‘Basket’ icon in the top right hand corner of every web page. The 'View Cart' page summarises selected items and you can proceed to checkout.

How to Pay?

Once you have finished shopping click the ‘Check out’ button which is located at the bottom of the 'View Cart' page. You can choose to either pay by credit/debit card via a secure service provided by Shopify or there is also the option to pay via Paypal.

Alternatively, payment can be made by sending a cheque or bank transfer. Click on either the ‘Credit/Debit card’,  ‘Cheque' or 'Bank Deposit’ button and follow instructions thereafter.

How long before I receive my order?

With the exception of vintage pieces, stock items and colour samples; most jewellery and hair accessories are handmade to order, with a standard delivery time of 2-5 working days. We must receive payment in full before an order can be processed. Please contact us prior to ordering if you require a more urgent delivery and we will do our best to meet your time scales. Vintage items and colour samples will be sent within 1 - 2 working days. In circumstances where a vintage piece has been ordered with along with other non-vintage pieces the standard delivery time will apply.

How much will delivery be?  

Delivery Charges are as follows:  

 - UK Standard Delivery - FREE
 - UK Premium Delivery Upgrade - £5.99 
 - Europe - £5.99 
 - Worldwide - £7.99  
 - Colour samples for UK only - FREE

The UK Premium Delivery Upgrade service normally dispatches within 1- 2 working days from receipt of payment, however as some of our items are made to order they may take slightly longer. We therefore recommend that if you require products urgently that you contact us prior to ordering to confirm delivery times.

Questions?  

If you still have questions please email info@katherineswaine.co.uk