Return and Exchanges – Katherine Swaine
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Return and Exchanges


Returns and Exchanges

If you are not completely satisfied with your purchase, please return your order in its original packaging and condition within 14 days of receipt for a refund. After 14 days only an exchange may be offered. Please emailĀ info@katherineswaine.co.uk to authorise your return.

Return postage charges will be incurred at your own expense. We cannot accept responsibility for any goods lost in transit so recommend that you use a secure delivery service and gain proof of postage. Refunds are issued once items have been received and a confirmation email will be sent once a refund has been given.

For a 28 day period after the receipt of your order we can offer you an exchange to the value of the goods. Please note however, that as each item is made to order standard dispatch times will apply on alternative goods.

Due to hygiene reasons pierced earrings cannot be returned if the sealed bags that they are supplied in have been opened. Refunds/exchanges are not available on colour samples, gift certificates or bespoke designs commissioned.